Dejavoo QD4 Manual⁚ A Comprehensive Guide
Welcome to a comprehensive resource designed to help you navigate your Dejavoo QD4. This manual will provide explanations and important notations. It will guide you through terminal performance for both touchscreen and non-touchscreen models.
Dejavoo QD4 Overview
The Dejavoo QD4 stands out as a game-changing payment terminal, offering advanced features within a sleek design. It’s a reliable countertop terminal with Ethernet and WiFi connectivity. This device is powered by Dejavoo’s superior software design, ensuring seamless usability and scalability for businesses. It is a dependable all-in-one Android POS.
With its internal PIN pad, the QD4 facilitates quick and secure transactions, reducing wait times for customers. The device features a large touchscreen for easy navigation and supports external PIN pads. It utilizes the same AURA software as the Z Line, ensuring a smooth transition for existing users.
The QD4 is designed to keep businesses moving forward with lightning-fast processing and enhanced reliability. As a PCI-compliant device (PCI PTS v4), the Dejavoo QD4 protects sensitive cardholder data during transactions. It is user-friendly and feature-rich, making it an excellent choice for vendors, merchants, and customers alike.
Key Features and Benefits
The Dejavoo QD4 offers a multitude of features and benefits tailored to enhance payment processing for businesses. Its key strengths include lightning-fast transaction speeds, ensuring customers experience minimal wait times. The device supports both Ethernet and WiFi connectivity. This offers flexibility in deployment and ensures reliable network access.
With its large touchscreen, the QD4 provides a user-friendly interface. This simplifies navigation and operation for both staff and customers. The integrated PIN pad ensures secure transactions, reducing the need for external devices and streamlining the payment process.
Businesses using the QD4 benefit from the familiar AURA software, which eliminates the learning curve for those accustomed to the Z Line terminals. The QD4’s robust security features, including PCI compliance, protect sensitive cardholder data, building trust with customers. Its reliability minimizes downtime, ensuring continuous operation during peak business hours. These combined features make the Dejavoo QD4 a valuable asset for any business.
QD4 Specifications
The Dejavoo QD4 boasts impressive technical specifications, making it a robust and versatile payment terminal. At its core is a Quad-Core 1.1GHz processor, ensuring swift processing of transactions and applications. It operates on a secure Android 7.1 platform, providing a stable and familiar environment for users and developers alike.
The device features 1GB of RAM and 8GB of Flash memory, allowing for smooth multitasking and ample storage for applications and transaction data. Its vibrant 5.5-inch color LCD with a touch panel, offers a resolution of 720 x 1280, delivering a clear and responsive user interface. The QD4 includes a 58mm thermal printer with a printing speed of 50mm per second, ensuring fast and efficient receipt generation.
For added functionality, it has a 5MP camera with auto-focus and flash, supporting both 1D and 2D barcode scanning. Audio capabilities are provided through a built-in microphone and speaker. Optionally, a fingerprint sensor can be integrated for enhanced security. These specifications collectively make the Dejavoo QD4 a powerful and feature-rich payment solution.
Setting Up Your Dejavoo QD4
Setting up your Dejavoo QD4 is a straightforward process, ensuring you can quickly begin processing transactions. First, connect the power adapter to the device and plug it into a power outlet. Once powered on, the terminal will guide you through initial configuration steps, such as selecting your preferred language and connecting to a network.
To connect to a network, you can choose between Ethernet and Wi-Fi. For Ethernet, simply plug an Ethernet cable into the designated port on the device. For Wi-Fi, navigate to the network settings in the terminal’s menu and select your Wi-Fi network, entering the password if prompted.
Next, you may need to configure your merchant account details, following the instructions provided by your payment processor. This typically involves entering your merchant ID and other relevant information. Ensure the thermal paper is properly loaded into the printer to avoid any printing issues. With these steps completed, your Dejavoo QD4 is ready to process payments securely and efficiently.
Basic Operations⁚ Credit Card Sales
Performing credit card sales on the Dejavoo QD4 is designed to be user-friendly and efficient. Start by tapping the “Credit” icon on the terminal’s home screen, then select the “Sale” option. Enter the sale amount using the keypad and press “OK” to proceed. The terminal may prompt for a tip amount if this feature is enabled; if so, enter the tip amount and select “OK”.
Next, the customer can present their credit card. The QD4 supports multiple payment methods, including chip cards, contactless payments, and swiped cards. For chip cards, insert the card into the chip reader slot. For contactless payments, tap the card near the contactless symbol on the terminal. For swiped cards, swipe the card through the magnetic stripe reader.
Follow the on-screen prompts to complete the transaction. The terminal may ask the customer to confirm the sale amount or enter their PIN if required. Once the transaction is approved, the terminal will print a receipt for the customer. You can also choose to email or text the receipt, providing a convenient option for digital record-keeping.
Terminal Power Off/Reboot Instructions
Properly powering off or rebooting your Dejavoo QD4 is crucial for maintaining its performance and preventing potential issues. To power off the terminal, locate the power button on the side of the device. Press and hold the power button until a menu appears on the screen. This menu will present several options, including “Power off,” “Reboot,” “Airplane mode,” and “Silent mode.”
To completely turn off the terminal, tap the “Power off” option on the screen. The device will then shut down. To reboot the terminal, which restarts the system, select the “Reboot” option. This can be useful for resolving minor software glitches or refreshing the system after updates.
The “Airplane mode” option disables all wireless connections, while “Silent mode” mutes all sounds. Choose the appropriate option by tapping it on the screen. Regularly powering off or rebooting your QD4 can help ensure smooth operation. Avoid abruptly disconnecting the power without properly shutting down the terminal.
Troubleshooting Common Issues
Encountering issues with your Dejavoo QD4 can be frustrating, but many common problems have simple solutions. If your terminal is unresponsive, first ensure it is properly powered on and has sufficient battery life. If the screen is frozen, try rebooting the device by holding the power button until the menu appears, then selecting “Reboot.”
Connectivity problems, such as issues with Ethernet or WiFi, can often be resolved by checking the network connections and ensuring the terminal is within range of a stable network signal. For printing issues, verify that the thermal paper is correctly installed and that the paper roll is not empty. Also, check for any paper jams and ensure that the printer settings are properly configured;
If you experience transaction errors, double-check the entered amount and card information. Make sure the card is swiped, inserted, or tapped correctly. If problems persist, contact Dejavoo support for further assistance. Regularly updating the terminal’s software can also prevent many common issues.
Using the AURA Software
The Dejavoo QD4 utilizes AURA software, designed for seamless payment processing and efficient business management. AURA provides a user-friendly interface, making navigation and operation straightforward. To start, familiarize yourself with the home screen, which displays essential icons such as “Credit,” “Sale,” and “Settings.”
Access the CORE menu by tapping the designated icon on the idle prompt, allowing you to manage batches, deposits, and chargebacks. When processing a credit sale, tap the “Credit” icon, then “Sale,” and enter the transaction amount. The software guides you through prompts, such as confirming the sale amount or entering tip amounts, if enabled.
AURA also supports various functionalities, including reporting, inventory management, and customer relationship management. Regularly update the software to ensure you have the latest features and security enhancements. For additional support, refer to the AURA software documentation or contact Dejavoo support for detailed instructions and troubleshooting.
Connectivity⁚ Ethernet and WiFi
The Dejavoo QD4 offers versatile connectivity options through both Ethernet and WiFi, ensuring reliable and flexible network access. For Ethernet connectivity, plug an Ethernet cable into the designated port on the device to establish a wired internet connection, providing a stable and secure link for transaction processing.
To connect via WiFi, navigate to the settings menu on the QD4’s touchscreen. Select the WiFi option and choose your desired network from the available list. Enter the network password if prompted, and the device will connect automatically. WiFi connectivity allows for portability and flexibility in placement, as the terminal is not tethered to a physical cable.
Ensure that your WiFi network is secure and password-protected to safeguard sensitive transaction data. Periodically check the network connection status in the settings menu to confirm connectivity. Switching between Ethernet and WiFi is seamless, providing redundancy in case one connection type experiences issues.
Security Features and PCI Compliance
The Dejavoo QD4 prioritizes security, incorporating advanced features to protect cardholder data and ensure PCI compliance. This terminal is equipped with end-to-end encryption, safeguarding sensitive information during transactions by converting it into an unreadable format. Tokenization further enhances security by replacing actual card numbers with unique tokens.
The Dejavoo QD4 adheres to PCI PTS v4 standards, meeting stringent requirements for secure payment processing. Regular software updates are essential for maintaining compliance and addressing potential vulnerabilities. The device’s internal PIN pad adds an extra layer of security, preventing unauthorized access to sensitive data.
Merchants should follow best practices for data security, including securing their WiFi networks with strong passwords and regularly monitoring transaction logs for suspicious activity. Compliance with PCI standards helps to protect both merchants and customers from fraud.
By implementing robust security measures, the Dejavoo QD4 creates a secure environment for payment processing.
Thermal Paper Roll Specifications
Selecting the correct thermal paper is crucial for optimal Dejavoo QD4 performance. The recommended paper size is 2 1/4 x 50, designed for seamless compatibility with the terminal’s printer. Using the correct size ensures proper alignment and prevents paper jams, maintaining efficient transaction processing.
The core size should be 1/2 to fit the Dejavoo QD4’s internal mechanism. Using paper rolls with incorrect core sizes can cause malfunctions or damage to the printer. Always verify the core size to ensure proper installation and smooth operation.
The paper should be 48gm thermal paper. This type of paper provides crisp, clear, black images, ensuring that transaction details are legible. It’s best to choose BPA-free paper to avoid harmful toxins and ensure safety. High-quality thermal paper enhances the longevity and reliability of your receipts.
Using certified Dejavoo QD4 thermal paper guarantees that your prints will be crisp, clean, and long-lasting, reducing the need for frequent replacements and maintaining the terminal’s efficiency.
Quick Reference Guides and Manuals
To maximize your Dejavoo QD4 experience, utilize the available quick reference guides and manuals. These resources provide step-by-step instructions for basic functions, ensuring smooth and efficient operation of your device. Whether you are running credit sales or navigating advanced settings, these guides offer valuable assistance.
Quick reference guides are designed to provide immediate help with common tasks. They outline procedures for processing transactions, accessing the CORE menu, and performing essential functions. These guides are perfect for on-the-spot assistance, ensuring that your staff can quickly resolve any issues that arise.
For more in-depth information, consult the comprehensive Dejavoo QD4 manual; This manual covers all aspects of the terminal, from initial setup to advanced troubleshooting. It includes detailed explanations and step-by-step instructions. The manual serves as a complete resource for understanding and utilizing all the features of your Dejavoo QD4.
These guides and manuals can often be found online in PDF format for easy access.
Contacting Dejavoo Support
When you need assistance with your Dejavoo QD4, Dejavoo support is readily available. Whether you have questions about setup, troubleshooting, or advanced features, their support team is equipped to provide prompt and efficient help.
Dejavoo Systems offers multiple avenues for reaching their support team. You can contact them by phone for immediate assistance, or by email for less urgent inquiries. Their website also provides a wealth of resources, including FAQs and troubleshooting guides.
Before contacting support, gather as much information as possible about the issue you are experiencing. This may include the terminal model, software version, and a detailed description of the problem. The more information you can provide, the better equipped the support team will be to assist you.
Dejavoo is committed to providing excellent customer service and ensuring that you have a positive experience with their products. Don’t hesitate to reach out to their support team whenever you need assistance. They are there to help you get the most out of your Dejavoo QD4.